Insurance & Cashless
Treatment Support
Let us handle the complexity of health insurance so you can focus on healing. From policy verification to claim settlement — we are with you every step.
How We Help With Insurance
Health insurance in India can be confusing — complex policies, multiple TPA processes, pre-authorization requirements, and claim paperwork. Our dedicated insurance coordinators simplify every step, ensuring you receive the benefits you're entitled to without the stress.
Cashless Treatment
Access cashless treatment at 60+ partner hospitals without upfront payment.
Policy Interpretation
We help you understand the fine print of your policy — coverage, exclusions, and sub-limits.
Pre-Authorization
We handle the entire pre-authorization process with your insurer on your behalf.
TPA Liaison
Direct coordination with your TPA (Third Party Administrator) for smooth processing.
Claim Assistance
End-to-end support for insurance claim submission and settlement follow-up.
Reimbursement Help
Assistance with reimbursement claims when cashless is not available at your preferred hospital.
Insurance Coordination Process
Share Your Policy Details
Provide your health insurance policy number, insurer name, and TPA details to your Care Partner.
Coverage Verification
We verify your coverage limits, sub-limits, co-pay clauses, and list of network hospitals with your insurer.
Hospital Coordination
We connect with the insurance desk of your chosen partner hospital to initiate the cashless process.
Pre-Authorization
Our team follows up with your insurer to obtain timely pre-authorization approval for your treatment.
Admission Support
A care partner representative assists during hospital admission, ensuring paperwork is complete and accurate.
Claim Settlement
Post-discharge, we track the claim settlement process and assist with any queries from the insurer.
Partner Hospitals with Cashless Facilities
Apollo Hospitals
CashlessPan India
70+ locations
Fortis Healthcare
CashlessNorth & West India
28 hospitals
Kokilaben Dhirubhai Ambani
CashlessMumbai, Navi Mumbai, Pune
4 centers
Manipal Hospitals
CashlessSouth & East India
30+ hospitals
Success Stories
"My mother needed urgent cardiac surgery. Swasth City got the pre-authorization in 6 hours and handled everything with our insurer. We focused on my mother — they handled everything else."
Suresh Reddy
Hyderabad · Star Health
"I had no idea how to navigate health insurance for a major surgery. The care partner team handled every form, every call. Cashless discharge was seamless. I received zero surprise bills."
Priya Kapoor
Delhi · HDFC Ergo
"When my insurer initially rejected part of my claim, Swasth City guided us through the appeals process and got the full amount settled. Their knowledge of insurance processes is exceptional."
Ramesh Nair
Kochi · ICICI Lombard
Insurance FAQs
Need Insurance Guidance?
Our insurance coordination team is ready to help you understand your coverage and navigate cashless treatment at partner hospitals.