Privacy Policy

Swasth City Healthcare Pvt. Ltd. ("Swasth City", "we", "our", or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our Care Partner team. By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

We collect several types of information from and about you: Personal Identification Information: Name, email address, phone number, date of birth, gender, and contact address. Health Information: Medical history, current conditions, medications, diagnostic reports, doctor recommendations, and treatment preferences you share with us for the purpose of healthcare coordination. Insurance Information: Health insurance policy details, insurer name, TPA information, and coverage details you provide for insurance coordination assistance. Usage Information: Information about how you use our website including pages visited, time spent, browser type, IP address, and device information. Communications: Records of your communications with our Care Partner team, including call recordings (with your consent), emails, and chat messages.

We use the information we collect to: Provide healthcare coordination and care partner services as requested by you. Connect you with appropriate doctors, hospitals, and healthcare partners based on your medical needs. Facilitate insurance coordination and cashless treatment assistance. Arrange diagnostic tests, home care, and recovery programs. Send appointment reminders, follow-up communications, and service updates. Improve our services based on usage patterns and feedback. Comply with legal and regulatory obligations. Respond to your inquiries and provide customer support. We do not sell your personal or health information to third parties for commercial purposes. Your health information is used exclusively for the purpose of coordinating your healthcare as directed by you.

We share your information in the following circumstances: Healthcare Partners: We share relevant health information with doctors, hospitals, and diagnostic centers you have selected or consented to, solely for the purpose of providing you with healthcare services. Insurance Coordinators: We share necessary information with your insurer or TPA as required for insurance pre-authorization and claim processing, with your explicit consent. Service Providers: We may share information with trusted technology and service providers who assist us in operating our platform and delivering services, subject to strict confidentiality agreements. Legal Requirements: We may disclose information when required by law, court order, or regulatory authority. Emergency Situations: In medical emergencies, we may share information necessary to protect your health and safety. We do not share your health information with advertisers, marketing companies, or any party not directly involved in your healthcare coordination.

We implement industry-standard security measures to protect your personal and health information: Encryption of data in transit using TLS/SSL protocols. Encrypted storage of sensitive health and personal information. Access controls limiting data access to authorized personnel only. Regular security audits and vulnerability assessments. Employee training on data privacy and confidentiality. Secure communication channels for sharing health records. Despite our best efforts, no data transmission over the internet is entirely secure. We encourage you to use secure networks when sharing sensitive health information with us.

You have the following rights regarding your personal information: Access: You may request access to the personal information we hold about you. Correction: You may request correction of inaccurate or incomplete information. Deletion: You may request deletion of your personal information, subject to applicable legal requirements. Portability: You may request a copy of your health information in a portable format. Objection: You may object to certain processing of your information. Withdrawal of Consent: You may withdraw consent for any processing based on consent at any time. To exercise these rights, contact us at privacy@swasthcity.com. We will respond within 30 days.

Our website uses cookies and similar tracking technologies to improve your experience. Types of cookies we use: Essential Cookies: Required for the website to function properly. Analytics Cookies: Help us understand how visitors use our website (anonymized data only). Preference Cookies: Remember your preferences and settings. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies to track your health information or display targeted health advertisements.

We retain your personal information for as long as necessary to provide services and comply with legal obligations: Active Accounts: We retain data for the duration of your engagement with our services. Health Records: Medical information may be retained for 7 years from your last interaction, as required by healthcare regulations. Communication Records: Call recordings and chat records are retained for 2 years. Website Usage Data: Anonymized analytics data may be retained for up to 3 years. You may request deletion of your data at any time, subject to legal retention requirements.

For privacy-related inquiries, concerns, or to exercise your rights: Email: privacy@swasthcity.com Phone: +91 93131 54677 Address: Swasth City Healthcare Pvt. Ltd., L 26 Vaikunth Bungalows, Near Saideep Nagar Society, New VIP Road, Vadodara 390022, Gujarat, India For data breach notifications, we will notify affected individuals and relevant authorities within 72 hours as required by applicable law.